Guides
Compatibility List
AI Assistant
Troubleshooting (FAQ)

First steps

Creating a TapHome account and basic setup.

Create a TapHome account

Launch the application and create your TapHome account (email / password).

All your future installations will be automatically linked to this account. We recommend using a valid email address so you can recover your password if you forget it.

Setting up a new control unit

Connect the Core to a Wi‑Fi router with Internet access using a LAN cable. Connect your phone, tablet, or notebook to the same Wi‑Fi network.

  1. If there is no location assigned to your account yet, you will see the Add location option. Confirm it.
  2. In the list of locations, select the unit labeled < New location >.
  3. Name the location so that you can easily identify it later among other installations. Then enter the access token – a 16-character code printed on the label on the control unit.
  4. You have successfully set up the control unit and have been granted Service, Admin, and User access. You can find this in SettingsAll Users .
  5. The final step is to update the control unit.

During the update (3–5 minutes), do not disconnect the device.

Adding modules

Connect all modules to the Core. Select SettingsHardware → TapHome Bus → Find new devices . Modules connected to the Core will appear.

Remote access

Don’t forget to add your TapHome account to the user list so you have remote access to the installation (outside the local network).

If you want our remote help, add the user support@taphome.com.

LAN / Remote access

If the control unit is on the same network as your TapHome app, the connection is always local – an Internet connection is not required.

Connection indicator

The type of connection (local or remote) is indicated:

  • In the top-left menu
  • In SettingsMy locationConnected users
  • In SettingsAll Users

LAN Cloud

Location statuses

The following icons are used in the list of locations:

IconStatus
New locationNew location
OnlineLocation is available via LAN or remotely
LAN offlineLocation is available via LAN, but not remotely
OfflineLocation is not available via LAN or remotely